Deleting your account

Deleting your account is at the bottom of Settings, then Profile, under Delete account. Issue Mint asks for your password in the dialog, then removes the account immediately, signs you out and returns you to the home page.

There is no undo, no grace period and no export step built into the flow. Two things therefore have to happen before you press it: cancel any subscription, and take a copy of anything you want to keep.

Cancel your subscription first

Deleting your account does not cancel your subscription. Cancel it on the billing page, and delete the account afterwards.

The dialog says so too when it can see an active subscription, because the alternative is a Stripe charge arriving for an account you can no longer sign in to. Cancelling takes a moment and leaves your plan running to the end of the period you have paid for, so there is nothing to gain by doing it in the other order.

Take what you want to keep

Nothing is exported for you, and there is no single button that packages an account up.

Your list is the part people miss. Open a newsletter’s subscriber list and use Export CSV, which streams every address with its status, source and confirmation date, and do it once per newsletter. Issue reports export their links and click counts the same way. Your issues themselves have no export, so if the words matter to you, copy them out of the composer or save the pages from your archive website while it is still up.

What deleting removes

Deleting the account removes your newsletters, your subscribers, every issue and its report, your link library, and the images you uploaded: logos, social cards and sponsors’ artwork alike.

It also releases the things your account holds elsewhere. The custom hostnames behind a custom domain are deleted at our CDN, the sending identity and its configuration are removed from Amazon, any import file still on disk goes, and the tokens behind connected browsers are revoked. That cleanup is part of the delete rather than a nightly sweep, so it happens while you wait.

What your readers see afterwards

Your archive website goes offline the moment the account goes, so a link to it stops resolving rather than showing an empty page.

Tracked links stop working too. A reader who opens an issue you sent last year and clicks a link in it gets a page saying the link is not known, because the code that pointed at the destination has gone with the issue. If that matters to you, and it does matter to some publishers, your archive is the reason to keep the account alive on a paid plan rather than delete it.

Deleting one newsletter instead

An account can run several newsletters, and deleting one of them is a different action with its own confirmation.

That is the right move when you are closing one publication and keeping another, and deleting a newsletter covers what it takes with it. Deleting your last newsletter leaves the account itself in place, ready for whatever you start next.

Cancelling and leaving it alone

Cancelling without deleting is the reversible version of this, and it is worth a thought before the permanent one.

A cancelled account keeps its issues, its list and its archive. 60 days after the plan ends, Issue Mint emails you to say the data is past the retention window, and even then nothing is deleted on a timer: a person here has to act, deliberately, because an archive somebody spent three years building is a terrible thing for a schedule to remove. If you might come back, the plans are there when you do.